Refund policy

We at Bonji are committed to your satisfaction. We follow strict quality control procedures to ensure you receive the correct products in perfect condition. However, if you're ever unhappy with your order, we're here to help!

Conditions for Return & Exchange:

Wrong item delivered: We'll happily replace any product that doesn't match your order.
Expired or damaged product: We'll replace expired or damaged products (physical damage, tampered product, or packaging).
Incomplete order: We'll issue a replacement or refund for missing items.

Conditions Where We Cannot Accept Returns:

Opened, used, or altered products cannot be returned.
Products missing original packaging (boxes, labels, etc.).
Return requests made after 48 hours (2 days) of delivery.

How to Request a Return or Exchange:

Within 48 hours of delivery, contact us by:
- Emailing support@bonji.in with your order ID, phone number, and reason for return/exchange.
- Chatting with our support team through the website.
Our Customer Care team is available Monday-Sunday, 9:30 AM - 7:30 PM IST.
To expedite your request, please include a video or photo showing the product's condition. An unboxing video is recommended.
We will verify your request within 7 days.

Refunds & Replacements:

Once approved, replacements will be shipped based on stock availability.
Refunds will be issued to your original payment method within 5-7 business days.
For Cash on Delivery orders, refunds will be credited to your bank account or UPI ID (details required).
No cash refunds will be provided.

Cancellation Policy:

Prepaid orders will be refunded within 5-7 business days to your original payment method. Processing times may vary depending on your bank.
Orders cannot be cancelled after they ship. You can refuse delivery in such cases.
For prepaid order cancellations after shipment, please contact Customer Care for refund assistance.

Fair Usage Policy:

We strive for a smooth user experience, but reserve the right to take necessary actions to protect our customers from abuse of our return and exchange policies.

Impairment & Damages:

We take utmost care during packaging and shipping. If you receive a damaged or incomplete order, contact Customer Care within 48 hours of delivery.

Packaging Changes:

We may update packaging, bottles, or marketing materials without affecting product formulas or effectiveness. These changes aim to enhance user experience and comply with regulations.

Promotion Suspensions:

We reserve the right to cancel promotions, offers, sales, gifts, or giveaways without prior notice.

For any questions, please contact our friendly Customer Care team at support@bonji.in.